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About FrostByte

FrostByte is a small business based in the UK but we are happy to serve you wherever you are based. We work with carefully chosen providers to bring you a reliable service.

How we communicate with you

We like to take a personal friendly approach to our dealings with you but as we are a small business we do not have dedicated call centre and so for efficiency and practicality our main method of communication with you will be via the Internet:

Of course, as a safeguard you are also able to leave a voicemail message for us, send us a fax or write to us by post. Please see our Contact page for details.

Service times

We aim to complete orders, renewals and service requests within 24 hours (usually much sooner).

Having placed an order or renewal, we ask that you keep an eye on your email over the next few hours in case there are any queries to resolve before we can process your order.

Help us to help you

You can help us to help you by making sure you remember your User ID and password that you create at the time of ordering, keeping your contact details up to date (login at www.frostbyte.co.uk/login/ to make any updates), renewing your services by the expiration date or letting us know when you do not wish to renew a service, giving us as much information as possible when you contact us for help so that we can sort out any problems immediately without having to request further information from you.

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